Frequently Asked Questions
Everything you need to know about our 3D scanning technology and services.
What is the typical shipping time for 3DMakerpro scanners?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
Do I need a high-end computer to run the 3D scanning software?
While our scanners are optimized for efficiency, we recommend a system with at least 16GB of RAM and a dedicated graphics card (NVIDIA GTX 1060 or higher) for the smoothest processing of high-resolution scans.
What is your return policy for hardware?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Are software updates included with my purchase?
Yes, all 3DMakerpro scanners come with lifetime free software updates. You can download the latest version of JMStudio directly from our official website.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna or Affirm in supported regions.