Returns & Exchanges
At 3DMakerpro, we stand behind the precision of our 3D scanning technology and offer a 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, our dedicated support team is here to assist you with a seamless exchange or refund process.
Initiate a Request
Contact our customer support team via the official 3DMakerpro website or email within 30 days of receiving your device to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the scanner, including all original accessories, cables, and documentation, in the original manufacturer packaging to ensure the unit is protected during transit.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the package to our designated service center for inspection.
Inspection and Refund
Once our technicians verify the device condition and functionality, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing